Subscribers
Can I check my subscriber email addresses for duplicates?
Yes, you can search for duplicate records, merge them, and delete them if necessary. A complete guide on how to handle duplicate checks can be found in the following documentation.
Placement of dynamic content using target groups
Inserting dynamic content into an email makes sense, especially when there are many different variations of content. It is less commonly used for entire articles and more for recurring text blocks, such as different contacts for your subscribers, ...
How do I switch the AND/OR link in target groups?
When creating a new target group in MAILINGWORK, the start block is always defined as an “AND block”. If you add a new condition, these conditions will be linked with AND. To change the linking type from “AND” to “OR”, use the Edit function of the ...
How do I clean up my bounce overview – and why?
Bounces refer to email addresses where at least one newsletter could not be delivered. If an email address generates three consecutive hard bounces, it is added to the internal "Retained adresses List" and excluded from future mailings, in accordance ...
Cleaning up subscribers using a target group
With a target group and profile enhancement, you can remove specific subscribers from your distribution list. In the following example, we remove all subscribers who have not opened a mailing in the last 365 days: First, create a new target group ...
How can a recipient of a mailing bounce multiple times?
Frequently, email addresses are used as "group addresses", such as info@ addresses. A single email address can have multiple internal recipients to which the email is forwarded by the mail server. If one or more of these recipients become ...
How can I resend a newsletter to individual recipients?
If you want to send your newsletter later to individual additional recipients, use the "Late send" function. First, add the desired subscriber in MAILINGWORK (if not already done). Go to the "Email Archive", select the relevant newsletter, and click ...
Is it possible to merge duplicates from different subscriber lists?
Yes, this is easily possible. If a subscriber from Subscriber List A is merged with a duplicate from Subscriber List B, they will then be members of both subscriber lists. Advantage: The subscriber will not be contacted twice if you send your email ...
How should I organize my import file for importing?
The address file is imported into MAILINGWORK in CSV format. If your file is still an Excel file, you can save it as a CSV file. When saving, select the format ‘csv (delimiter-separated)’. If you are using a Mac, make sure to save the file as ...
How do I import recipients?
A complete guide for the import process – can be found in the documentation.
What should I check after importing subscribers?
After a successful import, MAILINGWORK offers various options to clean your subscriber data under Subscribers > Clean Lists. Key features include removing invalid addresses and duplicate checks. Remove Invalid Addresses Invalid addresses occur when ...
How can I only write to certain addresses using target groups?
With target groups, you can filter your subscribers who meet specific criteria. Target groups are defined by setting certain conditions that must be met or not met, such as categorizing subscribers by gender, age, or interests. You can select the ...
Can I see which subscribers have opened a mailing or clicked on a link?
Yes, if you collect personal data (profiling permission), such as tracking the user behavior of your subscribers. This feature is tied to a specific account right and is not activated by default. You need the explicit consent or rejection of your ...
Is there a blacklist of addresses that are never written to?
A blacklist is created to prevent the listed email addresses or phone numbers from being added to your subscriber lists or contacted by you. Go to your account's blacklist under Subscribers > Blacklist. You can add new entries either through manual ...
How can I re-register a previously deregistered recipient?
Under Subscribers > Opt-outs, you will find the tab Unsubscriptions of All Lists. Enter part or the entire email address of the unsubscribed subscriber into the search field and click the magnifying glass to start the search. In the results, click ...
How can I see the reasons for a bounce?
Under Subscribers > Bounce Management > Bounce Overview, you will find all bounces triggered in your account. If you want to view the causes of bounces for specific mailings, you can create a new filter using the corresponding button and select your ...
How can I delete or reset bounces?
You can find instructions on how to delete bounces in our detailed documentation.
Can I check if an email was delivered to a subscriber?
Yes, you can. In your account, under the tab Administration > Sendings > Sendlog > Email, you will find our Email Sendlog. Here, you can search for a specific email address within a freely selectable time period and check when the email address last ...
What do I need target groups for?
Target Groups are used in MAILINGWORK for various purposes, such as sending newsletters to a specific recipient group within one or more subscriber lists. Additionally, you can assign certain sections of your mailings to specific target groups. If ...
How can I provide legal proof of registration in MAILINGWORK?
To legally verify a subscription to one of your mailing lists, MAILINGWORK provides a comprehensive overview of all sign-ups in your account. Follow these steps: Go to the "Subscribers" tab and select "Opt-ins" In this overview, you will find all ...