General
What do I need to consider when migrating a Mailingwork account?
If you want to migrate an existing Mailingwork account into a new account or into a multi-tenant system, here are a few points to keep in mind: Preparation & Planning Access & Permissions: Make sure all relevant users have the necessary login ...
I need more subscriber lists or subscriber fields, what can I do?
Your account includes up to 50 subscriber fields and 25 subscriber lists by default. Once one of these limits is reached, you will no longer be able to create additional lists or fields. If you need more subscriber fields or lists for your projects, ...
Can I swap subscriber lists between two accounts?
Yes, in a multi account system you can use the share function to share subscriber lists between several accounts. However, there is one restriction: the subscriber lists must be empty. It is not possible to share subscriber lists directly, including ...
What information should be included in an e-mail?
The content of an email is critical to its success and the response it generates from recipients, whether it's a newsletter, promotional campaign, or important announcement. In this FAQ post, you’ll learn which key elements should be included in an ...
How do I receive the MAILINGWORK email marketing newsletter?
To subscribe to the Email Marketing Newsletter from MAILINGWORK, you can easily sign up via the following page. Visit our registration page, enter your email address, and confirm your subscription. Stay updated on the latest trends, tips, and updates ...
How can I get information about MAILINGWORK updates?
To stay informed about the latest updates from MAILINGWORK, you can subscribe to the Update Newsletter directly in your account. Go to the top right corner of your account and select the menu item "Custom Settings". There, under the "Contact" tab, ...
How can I find out about the system status of MAILINGWORK?
For an overview of the current system status of MAILINGWORK and important software components, visit our status page. This page provides up-to-date information on any service interruptions, technical issues, and the general condition of our services. ...
Can I also send SMS messages via MAILINGWORK?
Yes, with MAILINGWORK, you can send not only traditional emails but also SMS to your subscribers. For more information, feel free to contact our customer service at kundenbetreuung@mailingwork.de.
Does MAILNGWORK support interfaces for easy address transfer?
Yes, MAILINGWORK offers several ways to transfer address data easily and efficiently, such as between your CRM system and MAILINGWORK. You can use our general web service interface (API) for this purpose. There are three available methods: Request ...
Glossary
A-Record An A-Record (Address Record) is a DNS entry that links a domain or subdomain to a static IP address. It ensures that requests to a domain are directed to the correct IP address. API (Application Programming Interface) An API is an interface ...
Why are my newsletters marked as spam internally?
If newsletters sent via MAILINGWORK are marked as spam internally or cannot be delivered, this is often due to the settings of the internal spam filter. To ensure that your newsletters are properly delivered and do not end up in the spam folder, the ...
Can I customize the overview in the subscriber management?
Yes, in MAILINGWORK you can customize the overview in the subscriber management according to your needs. Under the tab Subscribers > Subscriber Management you will find the button “Culumn selection”. Here you can choose from a list of your available ...