How do I change my monthly rate/mail volume?

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• What increases the open rate?

  To increase your open rates, you should review the textual and design features of your newsletter. Consider the following aspects: 1. Sender Address Does the recipient clearly recognize your sender address? A trustworthy and familiar sender address ...

• How can I change my login details?

  You can easily change your login credentials in your MAILINGWORK account: Change Username: Click on My Settings in the top right corner and select the Basic Settings submenu. Here, you have the option to update your username. Change Password: To ...

• What do the key figures in my e-mail statistics mean?

  All information regarding the evaluation of sent mailings, SMS, postcards, and surveys can be found under the Statistics tab. This section is divided into Email, SMS, Postcard, Mailing Comparison, Sendings (email, card, and SMS), Subscribers, and ...

• What is the multipart e-mail format?

  It is recommended to send emails in multipart format. This means that both the text and HTML versions of the email are sent. The recipient's email software automatically determines which version to display. In most cases, the HTML format is used to ...

• How do I change my billing address?

  Please send an email to our accounting team at buchhaltung@mailingwork.de. We will get in touch with you as soon as possible.