How can I delete or reset bounces?

You can find instructions on how to delete bounces in our detailed documentation.

• Related Articles

• Why should I delete hard bounces?

  Hardbounces refer to "returns" of emails that are no longer deliverable. This can occur for various reasons, such as the email address, domain, or provider no longer existing. A hardbounce might also happen because the provider is temporarily ...

• What are hard bounces and soft bounces?

  Email delivery failures generate error messages from the mail server, known as bounces. These messages provide details about why the email couldn't be delivered. There are two types of bounces: soft and hard bounces. Soft bounces occur when emails ...

• Statistics – how well are my newsletters performing?

  You already know what a unique open rate is, what the term effective click-through rate means, or how soft bounces differ from hard bounces, but you’d like to know whether your numbers are actually good? Let’s take a closer look. Click here to learn ...

• How do I clean up my bounce overview – and why?

  Bounces refer to email addresses where at least one newsletter could not be delivered. If an email address generates three consecutive hard bounces, it is added to the internal "Retained adresses List" and excluded from future mailings, in accordance ...

• What do the key figures in my e-mail statistics mean?

  All information regarding the evaluation of sent mailings, SMS, postcards, and surveys can be found under the Statistics tab. This section is divided into Email, SMS, Postcard, Mailing Comparison, Sendings (email, card, and SMS), Subscribers, and ...